alt. tickets, a full member of STAR (the Society of Ticket Agents and Retailers), was established back in 2000 and since its foundation has sold millions of tickets nationwide for must-see festivals, club nights and concerts.
Over the past 20 years we’ve been working tirelessly to ensure transparency in our ticketing practises and to protect our customers. Working closely with FanFair Alliance, DHP works to educate ticket buyers and help build their confidence in the industry.
From the moment the show announces right up to the delivery of the event, delivering a positive customer experience is integral to our team.
Our work on combating secondary ticketing for the Ed Sheeran tour (co-promoted with Kilimanjaro) lead to us winning the Fair Alliance Award for Outstanding Contribution to Live Music.
We developed alt. tickets as a way to sell our own tickets, offer a fair booking fee and deliver an excellent ticket buying experience for customers.
alt. tickets has seen unprecedented growth in recent years, capitalising on innovative industry trends through alttickets.com and its impressive social media, email and affiliate network. Although established to sell tickets for DHP shows, the growth of alt. tickets has led to successful ticket sales for tours including P!NK and Elton John, as well as festivals and events across the country.
Through its long-lasting customer and client relationships, alt. tickets has become recognised in the industry as a leading ticketing agent, personified by its constant strive to make it as easy as possible for customers to book tickets for their favourite events. Its dedicated team believe the ticket buying process should be as simple as possible, and website features such as the ‘waiting list’ and ‘remind me’ are aimed at getting tickets in the hands of real fans.
alt. tickets also takes an ethical stance on ticketing, using scanning technology and paperless ticketing to help combat touts.
Most recently, alt. tickets was the sole agent for accessibility tickets on Ed Sheeran’s summer 2019 tour and offered easy to access booking online options and a direct email for all queries.